Connecting Seamlessly to the 24/7 Customer
Customers are at the epicenter of the seamless experience. Retailers can deliver the seamless experience today’s customers expect and tomorrow’s customers will insist on by systematically evaluating their goals and
aligning them with core customer needs. Then they can start to establish the building blocks of 24/7 success—and ensure their readiness to tackle the challenges of the next wave of the digital revolution.